Customer service in physical distribution: a...

International Journal of Physical Distribution & Logistics Management 1997 / 12 Vol. 27; Iss. 9/10

Customer service in physical distribution: a utility‐function approach

Bookbinder, James H., Lynch, Maureen E.
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Volume:
27
Language:
english
Journal:
International Journal of Physical Distribution & Logistics Management
DOI:
10.1108/09600039710188585
Date:
December, 1997
File:
PDF, 249 KB
english, 1997
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