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[IEEE 2015 International Conference on Industrial Engineering and Operations Management (IEOM) - Dubai, United Arab Emirates (2015.3.3-2015.3.5)] 2015 International Conference on Industrial Engineering and Operations Management (IEOM) - Modeling and analysis of workforce management decisions in modern call centers
Seada, Aya Abdelrahman, Eltawil, Amr B.Year:
2015
Language:
english
DOI:
10.1109/ieom.2015.7093761
File:
PDF, 522 KB
english, 2015