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Handbuch Dienstleistungsmanagement || Productivity, Quality and Relationship Marketing in Service Operations
Bruhn, Manfred, Meffert, HeribertVolume:
10.1007/97
Year:
1998
Language:
english
DOI:
10.1007/978-3-322-96503-5_35
File:
PDF, 2.28 MB
english, 1998