Cognitive and Affective Causes of Consumer Dissatisfaction...

Journal of Hospitality Marketing & Management 2009 / 09 Vol. 18; Iss. 7

Cognitive and Affective Causes of Consumer Dissatisfaction With the Hospitality Encounter

Velázquez, Beatriz Moliner, Blasco, María Fuentes, Contrí, Gloria Berenguer, Saura, Irene Gil
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Volume:
18
Language:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368620903170216
Date:
September, 2009
File:
PDF, 254 KB
english, 2009
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