Quality management initiatives in Hong Kong’s banking...

Total Quality Management 2001 / 7 Vol. 12; Iss. 4

Quality management initiatives in Hong Kong’s banking industry: A longitudinal study

Li, Eldon Y., Zhao, Xiande, Lee, Tien-Sheng
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Volume:
12
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120120066064
Date:
July, 2001
File:
PDF, 2.02 MB
english, 2001
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