Technology, Selection, and Training in Call Centers

Industrial and Labor Relations Review 2009 / 07 Vol. 62; Iss. 4

Technology, Selection, and Training in Call Centers

Sieben, I., De Grip, A., Longen, J., Sorensen, O.
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Volume:
62
Language:
english
Journal:
ILR Review
DOI:
10.1177/001979390906200405
Date:
July, 2009
File:
PDF, 1.93 MB
english, 2009
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