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Do Consumers Perceive Money-Back Guarantees as Believable? The Effects of Money-Back Guarantee Generosity, Store Name Familiarity, and Perceived Price
Jeng, Shih-Ping, Huang, Li-Shia, Chou, Yu-Jen, Teng, Ching-IVolume:
6
Language:
english
Journal:
Service Science
DOI:
10.1287/serv.2014.0076
Date:
September, 2014
File:
PDF, 229 KB
english, 2014