Why group apologies succeed and fail: Intergroup forgiveness and the role of primary and secondary emotions.
Wohl, Michael J. A., Hornsey, Matthew J., Bennett, Shannon H.Volume:
102
Year:
2012
Language:
english
Journal:
Journal of Personality and Social Psychology
DOI:
10.1037/a0024838
File:
PDF, 15.08 MB
english, 2012