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A Fuzzy SERVQUAL Based Method for Evaluated of Service Quality in the Hotel Industry
Stefano, N.M., Filho, N. Casarotto, Barichello, R., Sohn, A.P.Volume:
30
Year:
2015
Language:
english
Journal:
Procedia CIRP
DOI:
10.1016/j.procir.2015.02.140
File:
PDF, 393 KB
english, 2015