Unterstützung von Interaktionsarbeit im Call-Center. Neue...

i-com 2002 / 01 Vol. 1; Iss. 3/2002

Unterstützung von Interaktionsarbeit im Call-Center. Neue Fragen für die arbeitsorientierte Softwareentwicklung (Software Support for Interaction Work in Call Centers. New Questions for Work Oriented Software Development)

Maaß, S., Theißing, F., Zallmann, M.
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Volume:
1
Language:
german
Journal:
i-com
DOI:
10.1524/icom.2002.1.3.004
Date:
January, 2002
File:
PDF, 147 KB
german, 2002
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