Customer Journey Mapping as an Advocacy Tool for Disabled...

Customer Journey Mapping as an Advocacy Tool for Disabled People: A Case Study

Crosier, A., Handford, A.
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Volume:
18
Language:
english
Journal:
Social Marketing Quarterly
DOI:
10.1177/1524500411435483
Date:
March, 2012
File:
PDF, 459 KB
english, 2012
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