Evaluating patients' perception of service quality at...

Asian Pacific Journal of Tropical Biomedicine 2015 / 06 Vol. 5; Iss. 6

Evaluating patients' perception of service quality at hospitals in nine Chinese cities by use of the ServQual scale

Li, Min, Lowrie, Douglas Bruce, Huang, Cheng-Yu, Lu, Xiang-Chan, Zhu, Ying-Chu, Wu, Xing-Hua, Shayiti, Mayila, Tan, Qiong-Zhen, Yang, Hua-Ling, Chen, Si-Yuan, Zhao, Pan, He, Sheng-Hua, Wang, Xiu-Rong,
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Volume:
5
Language:
english
Journal:
Asian Pacific Journal of Tropical Biomedicine
DOI:
10.1016/j.apjtb.2015.02.003
Date:
June, 2015
File:
PDF, 522 KB
english, 2015
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