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The Effect of Preconsumption Mood and Service Recovery Measures On Customer Evaluations and Behavior in a Strategic Alliance Setting
Weber, K., Sparks, B.Volume:
33
Language:
english
Journal:
Journal of Hospitality & Tourism Research
DOI:
10.1177/1096348008329863
Date:
February, 2009
File:
PDF, 152 KB
english, 2009