The role of e-service quality management in the delivery...

Journal of Retailing and Consumer Services 2015 / 11 Vol. 27

The role of e-service quality management in the delivery business value

Doherty, Neil F., Shakur, Mahani, Ellis-Chadwick, Fiona
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Volume:
27
Language:
english
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2015.07.002
Date:
November, 2015
File:
PDF, 433 KB
english, 2015
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