[ACM Press the 2005 Latin American conference - Cuernavaca, Mexico (2005.10.23-2005.10.26)] Proceedings of the 2005 Latin American conference on Human-computer interaction - CLIHC '05 - Herramientas etnográficas y una variante del muestreo de experiencias para el rediseño de la GUI de un cliente de mensajes instantáneos por internet

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