The Use of Consumer-Generated Feedback in the Hotel...

International Journal of Hospitality & Tourism Administration 2015 / 07 Vol. 16; Iss. 3

The Use of Consumer-Generated Feedback in the Hotel Industry: Current Practices and Their Effects on Quality

Torres, Edwin N., Adler, Howard, Behnke, Carl, Miao, Li, Lehto, Xinran
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Volume:
16
Language:
english
Journal:
International Journal of Hospitality & Tourism Administration
DOI:
10.1080/15256480.2015.1054754
Date:
July, 2015
File:
PDF, 198 KB
english, 2015
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