ASSESSING THE MULTIDIMENSIONAL AND HIERARCHICAL STRUCTURE OF SERVQUAL 1
MA, JUN, HARVEY, MILTON E., HU, MICHAEL Y.Volume:
101
Language:
english
Journal:
Psychological Reports
DOI:
10.2466/pr0.101.2.378-391
Date:
October, 2007
File:
PDF, 433 KB
english, 2007