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[ACM Press the 11th International Conference - Taipei, Taiwan (2009.08.12-2009.08.15)] Proceedings of the 11th International Conference on Electronic Commerce - ICEC '09 - A quantitative approach to measure customer expectation for service innovation within service experience delivery
Hsieh, Yen-Hao, Yuan, Soe-TsyrYear:
2009
Language:
english
DOI:
10.1145/1593254.1593260
File:
PDF, 488 KB
english, 2009