Unfairness in consumer services: Outcomes of differential...

Journal of Retailing and Consumer Services 2016 / 01 Vol. 28

Unfairness in consumer services: Outcomes of differential treatment of new and existing clients

Fernandes, Teresa, Calamote, Ana
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Volume:
28
Language:
english
Journal:
Journal of Retailing and Consumer Services
DOI:
10.1016/j.jretconser.2015.08.008
Date:
January, 2016
File:
PDF, 814 KB
english, 2016
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