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A framework for research in internal marketing and the study of service quality: some propositions
Pitt, Marelise, Bruwer, Johan, Nel, Deon, Berthon, PaulVolume:
22
Language:
english
Journal:
Management Research News
DOI:
10.1108/01409179910781715
Date:
July, 1999
File:
PDF, 394 KB
english, 1999