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Service quality management in hospitality, tourism and leisure: Jay Kandampully, Connie Mok and Beverley Sparks (Eds.), The Haworth Press, Binghamton, NY, 2001, ISBN 0-7890-1141-7
F McLeanVolume:
24
Year:
2003
Language:
english
Pages:
2
DOI:
10.1016/s0261-5177(02)00038-9
File:
PDF, 56 KB
english, 2003