How to say sorry: Increasing revisit intention through effective service recovery in theme parks
Lai, Cheng-Neng, Yu, Tai-Kuei, Kuo, Jui-KunVolume:
38
Journal:
Social Behavior and Personality: an international journal
DOI:
10.2224/sbp.2010.38.4.509
Date:
May, 2010
File:
PDF, 360 KB
2010