Modeling patient perceptions of service recovery: The...

Social Behavior and Personality An International Journal 2010 / 04 Vol. 38; Iss. 3

Modeling patient perceptions of service recovery: The effects of perceived fairness on health center repatronage

Ting, Chiu-Yao, Yu, Tai-Kuei
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Volume:
38
Language:
english
Journal:
Social Behavior and Personality: an international journal
DOI:
10.2224/sbp.2010.38.3.395
Date:
April, 2010
File:
PDF, 380 KB
english, 2010
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