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Enhancing service personnel effectiveness through the use of behavioral repertoires
Dobni, Dawn, Zerbe, Wilf, Brent Ritchie, J.R.Volume:
11
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876049710187518
Date:
December, 1997
File:
PDF, 151 KB
english, 1997