Drivers of Customer Satisfaction for Software Products:...

Management Science 1995 / 09 Vol. 41; Iss. 9

Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support

Kekre, Sunder, Krishnan, Mayuram S., Srinivasan, Kannan
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Volume:
41
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.41.9.1456
Date:
September, 1995
File:
PDF, 1.31 MB
english, 1995
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