How to say sorry: Increasing revisit intention through...

Social Behavior and Personality An International Journal 2010 / 05 Vol. 38; Iss. 4

How to say sorry: Increasing revisit intention through effective service recovery in theme parks

Lai, Cheng-Neng, Yu, Tai-Kuei, Kuo, Jui-Kun
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Volume:
38
Language:
english
Journal:
Social Behavior and Personality: an international journal
DOI:
10.2224/sbp.2010.38.4.509
Date:
May, 2010
File:
PDF, 360 KB
english, 2010
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