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Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture
Michel Laroche, Linda C. Ueltschy, Shuzo Abe, Mark Cleveland and Peter P. YannopoulosVolume:
12
Year:
2004
Language:
english
Journal:
Journal of International Marketing
DOI:
10.2307/25048982
File:
PDF, 3.35 MB
english, 2004