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Benefits, Critical Process Factors, and Optimum Strategies of Successful ISO 9000 Implementation in the Public Sector: An Empirical Examination of Public Sector Services in Taiwan
Pin-Yu Chu and Hsuan-Jung WangVolume:
25
Language:
english
Journal:
Public Performance & Management Review
DOI:
10.2307/3381172
Date:
September, 2001
File:
PDF, 564 KB
english, 2001