Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
Sharma, Piyush, Marshall, Roger, Alan Reday, Peter, Na, WoonbongVolume:
26
Language:
english
Journal:
Journal of Marketing Management
DOI:
10.1080/02672570903512502
Date:
April, 2010
File:
PDF, 281 KB
english, 2010