The relationship between customer incivility, restaurant...

International Journal of Hospitality Management 2016 / 01 Vol. 52

The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention

Han, Su Jin, Bonn, Mark A., Cho, Meehee
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Volume:
52
Language:
english
Journal:
International Journal of Hospitality Management
DOI:
10.1016/j.ijhm.2015.10.002
Date:
January, 2016
File:
PDF, 802 KB
english, 2016
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