Right first time in service:a checklist of best practice...

Journal of Services Marketing 1997 / 12 Vol. 11; Iss. 6

Right first time in service:a checklist of best practice and the link to performance

Caruana, Albert, Pitt, Leyland F.
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Volume:
11
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876049710187473
Date:
December, 1997
File:
PDF, 68 KB
english, 1997
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