Measuring Service Quality in Hospitals: Scale Development...

Measuring Service Quality in Hospitals: Scale Development and Managerial Applications

Donald J. Shemwell and Ugur Yavas
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Volume:
7
Language:
english
Journal:
Journal of Marketing Theory and Practice
DOI:
10.2307/40469969
Date:
January, 1999
File:
PDF, 1.29 MB
english, 1999
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