Customer satisfaction analysis: Identification of key...

Customer satisfaction analysis: Identification of key drivers

Michael Conklin, Ken Powaga, Stan Lipovetsky
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Volume:
154
Year:
2004
Language:
english
Pages:
9
DOI:
10.1016/s0377-2217(02)00877-9
File:
PDF, 270 KB
english, 2004
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