Call Center Outsourcing: Coordinating Staffing Level and...

Management Science 2008 / 02 Vol. 54; Iss. 2

Call Center Outsourcing: Coordinating Staffing Level and Service Quality

Ren, Z. Justin, Zhou, Yong-Pin
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Volume:
54
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.1070.0820
Date:
February, 2008
File:
PDF, 497 KB
english, 2008
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