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Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
Matthew L. Meuter, Mary Jo Bitner, Amy L. Ostrom and Stephen W. BrownVolume:
69
Language:
english
Journal:
Journal of Marketing
DOI:
10.2307/30162045
Date:
April, 2005
File:
PDF, 2.91 MB
english, 2005