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UNDERSTANDING THE SATISFACTION PROCESS FOR NEW ASSURANCE SERVICES: THE ROLE OF ATTITUDES, EXPECTATIONS, DISCONFIRMATION AND PERFORMANCE
Kimberly Gladden Burke, Stacy E Kovar, Penelope J PrenshawVolume:
20
Year:
2003
Language:
english
Pages:
33
DOI:
10.1016/s0882-6110(03)20003-1
File:
PDF, 246 KB
english, 2003