Call Center Outsourcing Contracts Under Information Asymmetry
Hasija, Sameer, Pinker, Edieal J., Shumsky, Robert A.Volume:
54
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.1070.0804
Date:
April, 2008
File:
PDF, 249 KB
english, 2008