The Effect of Stating Expectations on Customer Satisfaction...

The Effect of Stating Expectations on Customer Satisfaction and Shopping Experience

Chezy Ofir and Itamar Simonson
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Volume:
44
Language:
english
Journal:
Journal of Marketing Research
DOI:
10.2307/30162462
Date:
February, 2007
File:
PDF, 1.99 MB
english, 2007
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