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Customer Satisfaction and Stock Prices: High Returns, Low Risk
Claes Fornell, Sunil Mithas, Forrest V. Morgeson III and M. S. KrishnanVolume:
70
Language:
english
Journal:
Journal of Marketing
DOI:
10.2307/30162069
Date:
April, 2006
File:
PDF, 1.96 MB
english, 2006