L'ANALYSE DE LA CONTRIBUTION DES ÉLÉMENTS DU SERVICE À LA...

Décisions Marketing 1997 / 04-04 Iss. 10

L'ANALYSE DE LA CONTRIBUTION DES ÉLÉMENTS DU SERVICE À LA SATISFACTION : Un modèle tétraclasse

SYLVIE LLOSA
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Journal:
Décisions Marketing
DOI:
10.2307/40592578
Date:
April, 1997
File:
PDF, 2.48 MB
1997
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