Customer experience and profitability: An application of...

Journal of Database Marketing & Customer Strategy Management 2009 / 9 Vol. 16; Iss. 3

Customer experience and profitability: An application of the empathy rating index (ERIC) in UK call centres

Lywood, Jamie, Stone, Merlin, Ekinci, Yuksel
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
16
Language:
english
Journal:
Journal of Database Marketing & Customer Strategy Management
DOI:
10.1057/dbm.2009.24
Date:
September, 2009
File:
PDF, 79 KB
english, 2009
Conversion to is in progress
Conversion to is failed