The Role of Relationship Norms in Responses to Service...

Journal of Consumer Research 2011 / 08 Vol. 38; Iss. 2

The Role of Relationship Norms in Responses to Service Failures

Lisa C. Wan, Michael K. Hui, and Robert S. Wyer Jr.
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
38
Language:
english
Journal:
Journal of Consumer Research
DOI:
10.1086/659039
Date:
August, 2011
File:
PDF, 2.91 MB
english, 2011
Conversion to is in progress
Conversion to is failed