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Impact of error management practices on service recovery performance and helping behaviors in the hospitality industry: The mediating effects of psychological safety and learning behaviors
Guchait, Priyanko, Lee, Chunghun, Wang, Chen-Ya, Abbott, Jeanna L.Volume:
15
Language:
english
Journal:
Journal of Human Resources in Hospitality & Tourism
DOI:
10.1080/15332845.2015.1008395
Date:
January, 2016
File:
PDF, 612 KB
english, 2016