Drivers of Customer Satisfaction for Software Products:...

Management Science 1995 / 09 Vol. 41; Iss. 9

Drivers of Customer Satisfaction for Software Products: Implications for Design and Service Support

Sunder Kekre, Mayuram S. Krishnan and Kannan Srinivasan
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Volume:
41
Language:
english
Journal:
Management Science
DOI:
10.2307/2633041
Date:
September, 1995
File:
PDF, 682 KB
english, 1995
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