Attributions and Outcomes of the Service Recovery Process

The Journal of Marketing Theory and Practice 2001 / 10 Vol. 9; Iss. 4

Attributions and Outcomes of the Service Recovery Process

Swanson, Scott R., Kelley, Scott W.
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Volume:
9
Language:
english
Journal:
Journal of Marketing Theory and Practice
DOI:
10.1080/10696679.2001.11501903
Date:
October, 2001
File:
PDF, 1.90 MB
english, 2001
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