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Why and how to mystery shop your reference desk
Arndt, Theresa, Kocevar‐Weidinger, Elizabeth, Benjes‐Small, Candice, Ackermann, Eric, Kinman, Virginia R.Volume:
38
Language:
english
Journal:
Reference Services Review
DOI:
10.1108/00907321011020707
Date:
February, 2010
File:
PDF, 329 KB
english, 2010