Determining the main dimensions that affect e-customer relationship management readiness in the Egyptian banking industry
Essawi, N. El, Aziz, R. Abd ElVolume:
6
Year:
2012
Language:
english
Journal:
International Journal of Electronic Customer Relationship Management
DOI:
10.1504/IJECRM.2012.051874
File:
PDF, 232 KB
english, 2012