Perceived service quality management and loyalty in public...

International Journal of Services and Operations Management 2005 Vol. 1; Iss. 2

Perceived service quality management and loyalty in public versus private banks operations: some empirical evidence

Koutouvalas, Dimitrios K., Siomkos, George J., Mylonakis, John
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Volume:
1
Year:
2005
Language:
english
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/IJSOM.2005.006492
File:
PDF, 1.18 MB
english, 2005
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