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A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
Shapouri, Fatemeh, Keramati, AbbasVolume:
9
Year:
2015
Language:
english
Journal:
International Journal of Electronic Customer Relationship Management
DOI:
10.1504/ijecrm.2015.071715
File:
PDF, 295 KB
english, 2015