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The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel, Rekettye, GaborVolume:
8
Year:
2011
Language:
english
Journal:
International Journal of Services and Operations Management
DOI:
10.1504/IJSOM.2011.038573
File:
PDF, 1.40 MB
english, 2011